Customer Support

Free Shipping

Products are packed and shipped either same-day or on the next business day after the order. Delivery is by USPS and the delivery time for US orders is typically 2-5 business days.

International shipping is still free, also via First Class Mail. For international shipping, please allow more time, typically 7-14 days.

125% Guarantee & Returns

If for any reason you are unsatisfied with your Brodes, send us a message or email at info@getbrode.com with your story and we will process a full refund, plus an extra 25% for your trouble.  It’s that easy. (But we know you won’t need it.)

If you are returning merchandise besides Brodes, all exchanges are free of charge with a pre-paid return shipping label.

Subscriptions

Subscriptions are easy. At anytime you can skip a shipment or even cancel your subscription, but less than 15% of subscribers cancel after they receive their first order. If you ever have any trouble with adjusting your subscription, email info@getbrode.com and we will be happy to help you.

Privacy Policy

Brode promises not to share your information with any other merchants or organizations for commercial or marketing reasons. Period. We’re cool like that. View the complete legal-ese privacy policy.